1 . How much does the shipping service cost? Do you deliver only in Italy or worldwide?
The service costs €7.99, for orders over €79 shipping is free.
We ship all over Italy and beyond! For foreign countries, however, shipping will be calculated based on the weight of the package. This information is already present during the purchase, in the cart.
2 . How long does shipping take? And how can I track my order?
The goods leave our warehouse in 24h 48h. The shipment takes 2/3 working days (except Saturday and Sunday) and it is possible to monitor it using the code sent by the courier in the email. All information relating to the shipment or deliveries are ALWAYS provided by the shipper.
3. The courier didn't find me at home, will he come back?
If the courier is unable to deliver due to the recipient being absent, he will make a second delivery the following day (if during the second delivery the recipient is still absent, we may release the storage for a NEW delivery)
4. What are the customer support hours?
Customer service is active from Monday to Friday with the following hours 10:00/12:00 16:00/18:00 on whatsapp 3517873557 or by email infoarredocasa@libero.it In our absence, however, the website will always remain open 24 hours a day and you can consult it directly.
5 . What types of payment do you accept?*
We accept the following types of payment: Postepay top-up, Bank transfer (to be made within 5 days) Cash on delivery (service cost €3.99, by choosing this method please monitor the progress of the shipment to avoid the storage of the package and its refusal. In fact, if the package is refused the first time, it will not be possible to continue purchasing by choosing cash on delivery) Various credit cards (Maestro, MasterCard, Visa) PayPal and Klarna (payment in installments without interest or additional costs)
*Orders placed with one of these payment methods will be processed only upon crediting.
The protection of our customers' personal data is of the utmost importance to us, all information that will be entered for the purchase will comply with the processing of personal data in full accordance with the privacy regulations
6. Is it possible to cancel or modify an order?
Of course, cancellation or modification of the order occurs in all cases in which the order is not being processed or has not already been shipped. We recommend that you notify us within 8 hours of purchase via email infoarredocasa@libero.it
As soon as our operator reads your request (during office hours) he will cancel the order.
NB If the order was paid with methods such as KLARNA, CARDS OR PAYPAL and there are price differences or you want to cancel the order in its entirety, a voucher will be generated to spend in our online shop.
7. Is it possible to return a product and replace it with another?
You can return the product (respecting the conditions set out on the website) but in exchange you will receive a voucher to spend in the store.
8. Why was my order cancelled?
To ensure access to our products, our system may cancel orders from customers who purchase via bank transfer or postepay but do not make payment within 5 days, or the shipment has not been confirmed by the customer.
9 . Can I change my payment method?
Of course, by notifying customer service within 10 hours of purchase, at the email infoarredocasa@libero.it which will cancel the order giving the possibility to redo it using the most suitable payment method.
We remind our customers that unjustified refusal of a shipment may result in additional costs and delays in processing the return. To avoid such charges, please be sure to accept deliveries in accordance with the instructions of the carrier or delivery service and follow the appropriate procedure for returns, as indicated in our return policy.